Terms and Policies

Returns with No Awkward Questions

If you need to return your purchase to us for any reason, within 7 days, we will offer a full refund*. After this 7 day period, we will refund the cost of the goods less our postage costs*.

Please don’t forget to put your details in with the returned goods so that we know who you are!

*All we ask is that you send the goods in their original, unworn condition and in their original packaging.

This does not affect your statutory rights in any way.

Our Privacy Policy and Your Details

Woolsthorpe Wellies needs to collect certain details from you in order to process your order and payment. We will not share that information with any third parties. We would like to keep you informed occasionally of any special offers and new products via email, but if you would rather not receive this information please email via our contact form (click here) with the word STOP in the subject line. Your details will be removed from our database within 7 days.

Our Website Details and Pricing

We make every effort to ensure that our products are described accurately and that the images are a fair representation. We are not responsible for any slight manufacturers changes that may occur beyond our control. We will keep our price information updated, but if there are any variations by the manufacturers we will contact you before despatching any products that may be affected.

All of our products are shown inclusive of VAT at the prevailing rate, currently 20% in the UK. Our VAT registration number is 883 1847 90.

Payments

Online payments are processed at the time of ordering by a third party, either Sage Pay or via Pay Pal. If your order is out of stock or there is any unusual hold-up, we will contact you as quickly as possible and discuss the delay. You may decide to opt for a full refund at this point.

Orders on the telephone will be processed as quickly as possible and any card details taken will be immediately destroyed.

Payment is accepted by post with a cheque. Please send full details of your purchase, including make and model, colour (if applicable) and size, your cheque made payable to “Woolsthorpe Wellies” and your full postal address with contact telephone number. We will need to ensure payment has cleared before despatching any goods paid for by cheque.

Please send your payment to: Woolsthorpe Wellies
Woolsthorpe Lock
Woolsthorpe by Belvoir
Grantham
Lincolnshire
NG32 1NY

Your Guarantee

We are confident in the quality of our products, made from the best quality materials by the finest craftspeople. All of our stock carries a full manufacturer’s guarantee against defects of materials and workmanship.

However, if your purchase is faulty in any way, please return the goods to us along with your receipt or proof of purchase. We will, in turn, send them directly to the manufacturer for assessment. If a fault is detected, we will refund your money in full or send a replacement to you free of charge. We do ask, however, that before returning footwear to us, that it is thoroughly cleaned. PLEASE NOTE – Manufacturers will not accept boots for inspection unless they are clean. Any boots sent in an unclean condition will subject to an £8 cleaning charge.

If your purchase is damaged on it’s way to you, please call us immediately and we will take up the matter with the courier and ensure that you receive a replacement as quickly as possible.

This does not affect your statutory rights in any way.